FAQ

QUTN operate Monday to Friday between 11.00 – 18.00 WIB

We do not operate on weekends and national holidays.

Any orders placed after 15.00 WIB, will be processed on the next working day.

Orders placed during weekends and holidays will be processed on the next working day.

All orders from Indonesia will be shipped with JNE Reguler Service for free of charge. Shipping will normally take 1-4 days, depending on your address. All orders will be shipped from Jakarta, Indonesia.

Tracking numbers will be provided 1×24 hours after your order has been shipped. You can trace your order at www.jne.co.id

Returns must be made within 7 days for domestic orders and 14 days for international orders. Items must be in re-saleable condition (tags attached, unwashed and unworn)

Returns or exchanges of sale items can only be accepted if they are faulty or damaged. Sale items are non-exchangeable and non-refundable.

Please consult with us at [email protected] before you make any returns.

For international order, kindly reach us at [email protected].

Please contact [email protected] and we’ll be glad to help you with any inquiries and wholesale request.